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Zendesk Talk
Zendesk Talk is cloud-based call center software that helps companies provide more personal, productive phone support.
- Agents Overview
- Agents Activity
- Calls
- Current Queue Activity
- Greetings
- IVRs
AI Operation Agent
Company Data
Company Knowledge
→
AI Decision Framework
→
AI Operation Tools
Your Business Process
Use Zendesk Talk for your operation
Promotion / Role Change Request
Initiate internal promotion, role updates, or department transfers.
Module:Human Resources
Entity:Employee Change Request
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Customer Persona Management
Create and refine target personas for personalized marketing efforts.
Module:Marketing
Entity:Audience Segment
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Demo/Free Trial Request
Allow users to request product demos or free trials, signaling strong buying intent.
Module:Sales
Entity:Contact
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Leave / Time-Off Request
Submit and track PTO, sick leave, or other time-off requests, including approval workflow.
Module:Human Resources
Entity:Time-Off Request
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